Why IronPort and Red Condor are dropped?

We wanted to evaluate Cisco IronPort Hosted Email Security, but they did not give us the chance. I was initially thrilled when I saw on their website "Try Before You Buy". I applied twice. No luck!



Our company policy is as such: Before we recommend a product to our customers, we'll evaluate internally first. The criteria is simple:

1. Product capability and suitability
2. Customer/Support service experience
3. Pricing

Notice that we are very particular about service experience before any recommendation is made. If the experience with the pre-sales or sales is no good, we do not even proceed further. We are always against spending money on vendors who do not give a dime on customer service experience.

Honestly speaking, there are far too many comparable products out there in the market. The ones that support our customers best, we'll stick our heads with them. (even if their pricing might be the highest)

So, what about Red Condor? Why did we drop it?

Below is the email respond from Red Condor's Director Channel Management:

Regarding your reseller application: Red Condor is not currently signing resellers in Asia. We are in the process of reviewing this decision and to approach partners throughout Asia as we are expanding internationally.

It's a matter of presence. Red Condor is a relatively young company with main focus in the US/Europe markets. I think it will take them a couple of years before they get serious with the booming Asia market.

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