Why TrendMicro IMHS is dropped? -Reason 3

There must be visibility of the messages that are quarantined, especially in a hosted security solution. Otherwise, customers do feel uneasy. (This is really a feedback from our customers)

And this is something we look out for in evaluating a good hosted security product. Our company offers OpenMail. It is a secure-hosted environment for corporate customers. Internally, we subscribe to Google Postini Service for our own domain. We allow our customers to choose any hosted security product of their choice, if they want to have that extra layer of protection.

What we like about Google Postini Service is a daily Quarantine Summary email which each of us will receive.

If any of us detects that a genuine email has been detained, a simple click on "Deliver" will instruct Postini to deliver that email to our mailbox. There is also a Message Center for each user to manage his/her own quarantined emails.

In TrendMicro IMHS, there is this very nice Quarantines Settings module. Initially, it was not enabled, so we did not receive any Quarantine Summary email. However, even after we enabled it, we still receive nothing from IMHS. (Is it because we are testing with Free Trial account? We do not know why.)

Even when we log in as Administrator, there is no quarantined message being displayed for a particular user account which, we know for sure, receive lots of spam each day.

Yes, this particular user account does receive lesser spam when IMHS is activated during the trial period. However, if the visibility is not there, customer will never feel at ease.